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Delivery Information

We hold thousands of lines in stock and our out of stock rates by line are generally below 5%. We work hard at being responsive to out of stock occurrences and we pride ourselves on making sure we have what you want available.

When we receive an order, we send the order through to picking. During busy periods our picking back-log might be 3 hours or more, so we have to have an order cut-off: in stock orders received before 12.00pm (UK time) are guaranteed to be despatched on the same day we receive them.

During quieter times (and in reality even during the busiest times of the year) we do everything we can to send your order on the same day we receive it, even if you order after the 12pm (UK time) cut-off - the only difference is that after 12pm we can't offer a guarantee.

The process involves picking, scanning to record stock movement and batch traceability, packing carefully to ensure the goods reach you as perfectly as they left us, entering the delivery onto the relevant courier's system and loading into a collection cage. Parcels which are packed and caged are collected on the same day by our couriers (or small UK orders are dropped at a postal depot). Larger orders sent by pallet may not be collected until the following day (for oversees orders) - but this is indicated in our delivery lead-time information below.

An estimate of delivery options and estimated shipping times is included below.

The following guidelines apply to UK deliveries:
  • Order received before 12pm (UK Time) and products all in stock - despatched same day

Single Small Parcels

Small order carriage rate applied: Under 2kg and within Royal Mail size restriction for small parcels (450x350x160mm/45x35x16cm)

Royal Mail 1st Class Recorded Post
Signature required on delivery Online track and trace consignment tracking code provided online following shipping
  • UK Mainland - 2-3 day service from despatch
  • Scottish Highlands - 3-4 day service from despatch
  • Scottish Islands - 3-4 day service from despatch
  • UK Islands (Guernsey, Jersey, Isle of Man) - 3-4 day service from despatch
  • Northern Ireland - 3-4 day service from despatch
Large Parcels or Multi-Parcel Consignments

Where courier rate selected or order value qualifies for reduced or free carriage or consignment is over 2kg or beyond allowable small parcel dimensions

DPD
1 Hour Delivery Window issued by email and/or SMS Signature required on delivery - or delivery alternatives including parcel drop and collect available through DPD online services Online track and trace consignment tracking code provided online following shipping
  • UK Mainland services (excluding Scottish Highlands and Islands)
    • Next working day (standard)
    • Pre-10:30am
    • Pre-12:00pm
    • Saturday and Sunday timed delivery options available but must be handled through the customer service team
  • Scottish Highlands
    • 2 day service from despatch
  • Scottish Islands
    • 2-5 day service from despatch
    • Northern Ireland
      • 2 day service from despatch
      • Next Working Day Service available but but must be handled through the customer service team
    • Channel Islands & Isle of Wight
      • 2 day service from despatch
      • Next Working Day Service available but but must be handled through the customer service team
    • Isle of Man and Scilly Isles
      • 2 day service from despatch
      • Next Working Day Service not available

UK & Offshore Notes

    • By 12 - available to Belfast and St Hellier only
    • Next Day - Only available to Channel Islands & Northern Ireland
    • Scottish Islands - 2-5 day delivery
    • Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
    • Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
    • Dimensions: 60cm x 60cm x 60cm OR no two sides to exceed 1.2m collectively
    • Maximum Weight: 20kg
    • Services may be affected by weather - we will advise in circumstances when this occurs
We ship to all EU countries and offer competitive delivery pricing which is calculated automatically according to your order size and destination - which are grouped in zones. The list below gives the delivery lead time from day of despatch. In most cases we use DPD, but may use alternative couriers in some cases.
  • EU Zone 1 (BEL, IRL, FRA, DEU, LUX, NLD) [Road Service - 2 days]
  • EU Zone 2 (AUS, DEN) [Road Service - 3 days]
  • EU Zone 3 plus Sweden (CZE, ITA, SVK, ESP, SWE) [Road Service - 3-4 days - Sweden + 1-2 days]
  • EU Zone 4 (EST, FIN, HUN, POL, PRT, SVN) [Road Service 4-5 days]
  • EU Zone 5 No Customs Clearance Charge (BGR, GRC, LVA, LTU, ROU) [Road Service 4-6 days +2 days GRC]
  • EU Zone 5 inc. Customs Clearance Charge (BIH, HRV, ISL, NOR, SRB) [Road Service 4-6 days] - DAP-cleared (£25 handling fee must be applied for customs clearance)
We offer automatic prices for DPD road service to Switzerland (prices for Norway are included in the EU summary above) online:
  • Switzerland inc. Customs Clearance Charge [Road Service 3 Days] - DAP-cleared - (£25 handling fee must be applied for customs clearance)
For all other countries except the United States of America* please contact us to arrange the best method of shipping. We can also offer ex works prices and arrange to attach shipping labels for your own courier to collect. *Currently, due to significant variation between FDA and UK/EU legalisation we do not ship to the USA.

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